About the Role:
A personable, communications-first community operator who owns the day-to-day conversation with our community and creators/affiliates — from inbound DMs and comments to reviews, engaging affiliates, and broader social listening — acting as the voice of the brand and, over time, growing into ownership of our creator pipeline.
The company operates remotely across the UK and USA. This role will be remote, with flexibility on shape — we're open to junior candidates and to part-time arrangements for the right person, with scope to grow the role as you prove yourself.
Key Responsibilities:
Community engagement — Own inbound DMs and comment responses across our social channels, ensuring every interaction is timely, personable, and consistent with our brand tone of voice.
Social listening — Build and run a regular cadence for monitoring app store reviews, website reviews, and broader community feedback; respond where appropriate and surface themes and insights to the wider team.
Product fluency — Develop a deep understanding of the product early on, so you can answer questions credibly and represent the brand accurately in every conversation.
Creator outreach — As you ramp, support creator outreach under direction from the creator partnerships team: prospecting, initial outreach, and keeping conversations warm and organised.
Creator/affiliate pipeline ownership — Over time, take on increasing ownership of the existing creator pipeline and affiliate base, becoming the primary point of contact for creator relationships.
About You:
Strong communicator — Warm, clear, and quick in writing; you enjoy talking to people and it shows.
Personable and sociable — You're energised by community interaction rather than drained by it.
Coachable — You don't need to be highly senior; you need to learn fast, take feedback well, and raise your game quickly.
Community operator at heart — This is a liaison and relationship role, not a content creation or design role. You're more comfortable in conversations than in Canva.